Menu

Articles

Can the Insurance Industry Improve its Claim Function? Of course, but how can Robin Hood help?

Can the insurance industry improve its claim function and if so, how? These were the questions raised at what, in this author’s humble opinion, was the most incisive insurance market summit arranged in Singapore for years. Why was that summit so insightful? Because it brought leading insurers and their service providers, loss adjusters and defence law firms, together and, in putting claims front and centre, asked how the industry could improve.

Things Amongst Other Things…

This article outlines the purpose of and some initial questions relating to the Act and potential implications for commercial insurance products.

INSURANCE BROKERS IN THE FIRING LINE: ACTION AVAILABLE IN NEGLIGENCE FOR “LOSS OF A CHANCE”: NORMAN HAY PLC v MARSH Ltd

It is common practice for insurers to negotiate the settlement of significant claims by adopting a three-pronged strategy: (i) denying any liability to indemnify; (ii) contesting the amount of the indemnity (if they are liable to indemnify); and (iii) notwithstanding (i) and (ii), offering a settlement amount in recognition of the costs and risks of litigating the claim if not settled.

A GUIDE TO MEDIATION: PRACTICAL ADVICE TO ACHIEVE SETTLEMENT

Mediation is an essential dispute resolution tool. Over the past ten years, more than 430 cases with a combined value of in excess of US$18 billion have been mediated before the Singapore International Mediation Centre (“SIMC”) as the Courts encourage parties to find a negotiated resolution to disputes which may otherwise incur millions in legal fees and weeks in trial.

My Most Sincerest Thanks for a Life Beyond Dreams

On 2nd September 1992, I was given the greatest gift of my life, to become a trainee solicitor. Two years later, on 2nd September 1994, I was given an even greater privilege, to be admitted as a solicitor of the Supreme Court of England and Wales. That privilege was repeated almost 20 years subsequently when I was admitted as a Solicitor and Advocate of the Supreme Court of Singapore.  

The Insurer’s Friend And The Sharpest Tool In The Shed: The Offer To Settle Aka The Calderbank Offer

Two of the most commonly asked questions in the claims department of any insurance company are: “How do we defend inflated claims?” and at the same time “How do we reduce legal spend on defence costs?” Claims do, of course, drive the insurance industry, because without claims there would be no need for insurance. And inflated claims, whether innocent or otherwise, are part and parcel of that industry. As indeed are aggressive plaintiff lawyers and sometimes equally aggressive panel defence lawyers, all with billable targets to achieve.